CUSTOMER SUPPORT

GET IN TOUCH

Welcome to Threads n Molds customer support. Our team is dedicated to providing you with excellent service. Whether you have a question about an order, need assistance with sizing, or simply want to chat about fashion, we're here to help. Just click the button below to start a conversation.

CALL US

+91-9381114747

MON-FRI: 8am to 9pm

LIVE CHAT

Our representatives and advisors are available to chat with you 7 days a week, from 8am to 9pm. Click the button below to start a chat with us.

Have a question or need assistance? Fill out the form below and we'll get back to you as soon as possible.

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FREQUENTLY ASKED QUESTIONS

What payment methods do you accept on Threads n Molds website?

Threads n Molds accepts payments through Razorpay. which are divided into multiple categories like UPI DEBIT CARD / CREDIT CARD PAYMENT LINKS QR CODE WALLETS
What is your return and refund policy at Threads n Molds?

Threads n Molds accepts returns within 7 days from the date of purchase with a 2% charge on the returning item value. The item must be unused, unworn, in the same condition as received, and in the original packaging with all tags attached.
What are the shipping options available at Threads n Molds?

Threads n Molds offers standard and express shipping options for your convenience. Standard shipping typically takes 5-7 business days, while express shipping delivers within 2-3 business days. Shipping costs may vary based on the selected option and location.
Do you offer FREE shipping?

Yes! We currently offer free shipping on all orders as part of our ongoing promotion. 🎉 No extra charges—just shop and enjoy hassle-free delivery! 😊🚚
Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.